Help with Phone Bill Pay Service Questions


The City partners with U.S. Bank to allow electronic payments from your checking or savings account using a system called Online Bill Pay. When you use this system, U.S. Bank will transfer the amount you authorize directly from your checking or savings account to the City of Salem.

​The City uses a variety of systems to track and process payments. These instructions are specifically for the Online Bill Pay system only. To learn which payment system you need to use, first select the type of payment you would like to make.

Payment posting

Phone transactions may take three business days to process.

If you want your payment to be posted immediately, you must pay in person at the City's Finance Office during business hours. 

Find your invoice number and zip code

Your account number is the invoice number for phone payments located on the upper right side of your invoice and zip code is in the Bill To section.

Request an invoice or a refund

If you did not receive your invoice, call or email the Finance Office.

To request a refund, call or email the Finance Office.

Working with the phone system

Log in to the Online Bill Pay system

  • Call 1-844-739-1117.
  • Follow the prompts to select English or Spanish.
  • Follow the prompts to log in with your invoice number and zip code.
Couple paying bill by phone.

Contact us

Finance Office
7:30 a.m.–5:00 p.m. (payment counter)
8:00 a.m.–5:00 p.m. (phone)
555 Liberty ST SE RM 230
Salem OR 97301
Mailing address:
Accounts Receivable
PO Box 3256
Portland OR 97208-3256